Deliveries, Returns & Discount Codes

Deliveries

Orders are generally processed within one working day of being received.  
Our standard delivery service usually takes between 3 to 7 working days to arrive. If you select express delivery you can usually expect your parcel within 1 to 3 working days.
Please note that it is possible that items may be delivered sooner than estimated. It's nice when that happens.

Shipping Rates

Here at Prezents we offer a variety of shipping rates across the UK and Europe. Here's the complete list.

Those of you on the UK's surround Islands or right up there in Scotland aren't included in the Mainland UK service as the charges to reach those parts of the United Kingdom are unfortunately expensive.

All European rates have an additional percentage implemented by our carrier and VAT. We'd love to ship for free to every country but our small family-run business wouldn't survive without charging for postage to certain places.

Location Service Rate
UK Mainland On Orders Under £20

Standard

Express 

£3.95

£6.95

UK Mainland on Orders Over £20 Standard FREE

Scottish Highlands & Islands

Postcodes Include:

AB36-38, AB43, AB55-56
FK17-21
HS1-9
IV1-39, 40-41, 52-54, 55-56, 63
KW1-14, 15-17
KA27-28
PA20-49, 60-78
PH19-26, 30-44, 49-50
ZE1-3

Standard £14.95
Northern Ireland Standard £10.99
Ireland Standard £14.19
Belgium, France, Germany, Luxembourg, Netherlands Standard £15.05
Austria, Denmark Standard £19.16
Czech Republic, Italy, Slovakia, Spain Standard £21.90
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden Standard £32.85
Bulgaria, Greece, Latvia, Lithuania, Romania Standard £52.00
Outside of these areas? Standard Contact Sales for a quote.

Returns

Every item we sell is carefully inspected before it is shipped by Jo, Hutch or Simon.

If your item is defective or damaged upon receipt please notify our sales department immediately after your package is received. All claims MUST be made within 3 working days of receipt of your order.

Shipping charges will only be refunded on faulty items, alternatively a replacement may be despatched.

Any returned products must be in absolutely new and unused condition for a refund and should be returned within 14 days.

Please call our office to be allocated a Returns Number.

Discount Codes

If you have received a Discount Code, it can only be used once (it is tied to the email address on the account) and cannot be used in conjunction with another code.